(Senior) Application Service Manager DMS (Document Management System)

Location Gliwice

YOUR TASKS

Implementation, maintenance, operation & support of a DMS (document management system) in our application landscape, which is used globally
Central contact person for users in all questions concerning the application (user helpdesk, training and support), incident and problem management during operation
Change request management: recording and supporting the definition of user requirements from the specialist departments, including their implementation in the system, implementation and adaptation of workflows
Version/release planning together with the software supplier/manufacturer, including upgrade and patch management
Knowledge of system architectures & integration (knowledge of APIs, cloud and on-premise architectures is an advantage), IT security and stability
Participation in the further development of the system with regard to automated processes, AI-supported document analysis and much more
Stakeholder management (IT, business areas, suppliers)

YOUR PROFILE

Completed vocational training or studies in computer science, business informatics or comparable qualification
Good knowledge of application management (application life cycle, monitoring, ticket management, monitoring of availability and performance, SLAs)
Experience in the DMS environment is an advantage
Knowledge of automation, including Python, PowerShell, Linux scripting, Ansible and basic database knowledge (SQL, PL-SQL)
Knowledge of the “big picture” of modern application design (URL/ load balancer/ web server/ application server/ interfaces/ firewalls etc.) is an advantage
Initial experience in the cloud environment (Azure, Azure DevOps) as well as certificate and API management is an advantage
High degree of self-organization and responsibility, ability to work in a team, cross-functional cooperation on an international level
Good written and spoken English and/or German skills
Initial experience in working on projects are desirable

Personal / social skills

WE OFFER

Stable employment- we have been operating on the Polish market for over 30 years
International work environment- practical use of language skills (English and German)
Opportunity to learn about new tools and technologies
Ability to choose the form of employment tailored to your needs - employment contract or B2B contractt
Environment supporting work-life-balance - hybrid work model and flexible working hours
Benefit package - private medical care, lunch card, cafeteria platform (Multisport card possible)